Australian Software & SaaS Agreement Drafting

Identify the provider, customer type, software functions, users, access limits and subscription structure. Describe implementation, support and any third-party components. Include the intended term, fees and cancellation process so the draft reflects the actual service and the promises the provider can operationally deliver.

Provide renewal and cancellation instructions, notice periods, support hours and any uptime measurement rules. Identify exclusions, maintenance and proposed service credits. Review those terms for clarity and suitability, including whether the customer's rights and the provider's variation or suspension powers match the negotiated subscription.

Describe the data collected, hosting locations, subprocessors, security controls and retention practices. If AI is used, identify the model providers and intended training or data-use arrangements. Check every statement against the actual architecture; drafting cannot establish Australian hosting, zero retention or a particular security standard.

Set out the intended export format, access period, migration assistance, deletion process and treatment of backups or retained records. Explain fees and responsibilities for transition work. Review these details with termination, suspension and payment clauses so the customer exit process is workable and accurately described.